Terms & Conditions

Terms & Conditions

This website is owned and operated by ZAFARIA SERVICES PTY LTD, trading as The Golden Month ® (ABN: 55 642 421 985). The following Terms and Conditions govern the access to, and use of, The Golden Month's products and services - including this website, e-commerce store and products.

The Golden Month asks all customers read the following carefully before making a purchase or booking online. Once you have engaged with our service, we will assume you have read our Terms and you will, therefore, be bound by them, at all times, without exception. 

Any reference to ‘us’, ‘our’ or ‘we’ refers, at all times, to The Golden Month. Any reference to ‘you’ or ‘your’ refers to our customers and website visitors.

 

OUR SERVICE

The Golden Month provides traditional pre and postnatal care products and services for modern mothers. While our philosophy is based on Traditional Chinese Medicine (TCM) we are 100% owned, operated and made in Australia.

It is important to note our Co-Owner and resident Doctor of Chinese Medicine, Dr Carla Brion together with Co-Owner Nadia Parisi have carefully developed The Golden Month's products and services (packages) as to care for Australian mothers.

The Golden Month welcomes everyone to use and enjoy our service/s. We do, however, reserve the right to refuse access to those that we deem as having misused our service in any way, in contravention of our Terms and Conditions or otherwise.

We retain the right to make amendments to our service, brand, products or prices, at any time without notice or consequence.

 

ONLINE BOOKINGS (FOR IN-HOME & FOOD DELIVERY PACKAGES)

Online bookings via thegoldenmoth.com are essential as places are limited. It is a requirement that at time of purchase/booking the user will be required to specify:

  • the intended client's details (name; delivery address, mobile and email);

  • the desired package start time or 'reach out later' option;

  • the service location area you or the intended package recipient lives within;

Bookings for our in-home packages and food delivery packages are subject to availability and we will do our best to meet your timing requests. All subject to availability.

The Golden Month reserves the right to notify the client of any need to make changes to their booking, including the start date. If we are for some reason unable to fulfil to booking at the selected time the client will be offered to change the start date. Only if a date cannot be firstly agreed upon will the client be offered a full refund.

By placing an order through our website you warrant that you are at least 18 years old and that you are resident in one of the Service Areas (see SERVICES AREAS section for details).

We do not accept bookings over the phone or via email.​

 

GIFTING (FOR IN-HOME & FOOD DELIVERY PACKAGES)

We recommend if you're gifting one of our in-home treatments or food delivery packages to purchase a gift card to the desired value. This way, it is then up to the giftee to book and provide all their details when they are ready to redeem the package. See our Golden Gift Card options.

 

PRIVATE HEALTH

Private Health rebates apply and can be claimed with Acupuncture services & herbal medicine products if your provider covers them. Always call your private health provider to make sure they do, before trying to claim.

SERVICE AREAS *LIMITED*

Due to the set-up nature of our in-home packages - including The Golden Package, Treatment Package and Food Delivery Packages - The Golden Month service is available to pre and postnatal women living within locations listed on our Service Areas & Delivery page.

Extra delivery costs may be incurred if the travel distance to our patient is outside of our travel zone. 

If a package is booked with intention for service delivery to an area we do not service, the customer will be notified by email and an exchange for our Care Bundles will be offered prior to a full refund option being offered.

 

DOMESTIC DELIVERIES (FOR IN-HOME & FOOD DELIVERY PACKAGES)

You must live in one of our service areas to order our Food Packages, Treatment Package and/or The Golden Package. We deliver at varied times throughout the day and on set days depending on the service area. This information will be clearly disclosed to the user upon booking and it is up the the client to agree to these terms to ensure someone can be at the delivery address provided at checkout to receive the delivery.

We offer free delivery for addresses within our nominated service areas. Extra costs may be incurred if the travel distance to our patient is outside of our travel zone, but each situation is individual and we will do our very best to accomodate all ladies of Adelaide.

Orders must be placed by midnight Thursdays for following week's delivery. All food will be delivered to your door in a cooler bag.

All packages require authority to leave. If you will not be home our refrigeration delivery partner will leave in a safe place. The Golden Month does not hold any responsibility for lost or damages parcels. Ownership of the goods will transfer to you once we have delivered to your nominated address. We cannot commit to a delivery window. We will try to accommodate, but cannot guarantee, special requests. Authority to leave is required for all orders.

DOMESTIC DELIVERIES (FOR OUR ONLINE STORE PRODUCTS) 

We ship all of our Shop products and Care Bundles Australia wide using Australia Post. Due to our products being handmade fresh, our dispatch time after purchase is 2-5 business days. You will receive an email from our delivery partner, Australia Post, once your order has been dispatched with tracking information.

We provide free standard postage to Australian on all orders over $200.00 AUD. Any orders between $0.00 and $59.00 AUD will attract a flat rate postage charge of $10.00 AUD and any orders between $60.00 AUD and $200.00 AUD will attract a $15.00 AUD postage fee.

Express postage is available at a flat rate of $20.00 AUD.

Delivery times may be extended during busy periods and/or at the time of a promotion/sale. You will receive an email from Australia Post to notify you when your order has been dispatched which includes tracking information.

We use Australia Post postage service for dispatch of our shop/retail products (Standard Shipping and Express Shipping). Please allow 3-6 business days after your order has been dispatched for Standard Delivery and 2-3 days for Express Shipping. This timeframe is intended as a guideline only, and orders may take longer at times - particularly if you are located in a regional area.

Once shipped the delivery of the parcel is the responsibility of our parcel carrier and not The Golden Month.vWe recommend you to direct your order to an address where someone will be available to sign for it during delivery hours. If a mobile number is provided, we offer the customer the choice to provide Australia Post authority to leave the parcel at the property if they are not home or if they would like this delivered to the local post office for collection. This is at your own risk we cannot be held responsible for any missing parcels.

 

DOMESTIC DELIVERIES (FROM OUR FOOD DELIVERIES) 

Our weekly food packages are delivered by our refrigeration delivery partner on specific weekdays depending on the service area/location. Please refer to our Service Areas & Delivery Days to see which days of the week we deliver to each area. Delivery days/dates cannot be changed.

A text message will be sent to the mobile number provided at checkout the day prior to delivery to confirm delivery time for the following day.

It is up to the recipient to ensure someone can be home to collect. If someone is not home the package will be left and The Golden Month cannot be held responsible for the box going missing or being damaged if it is left on the premises.

Public holidays affect delivery dates due to kitchen closures. If your package delivery date falls on a State or National Public Holiday your food will be paused for that week and continue the following.

 

ALLERGEN INFORMATION & MEAL CUSTOMISATION

Our meals are proudly wholefood, organic and plant. Our menu is based on Traditional Chinese Medicine (TCM) and Ayurveda and so most meals contain onion and garlic. Our menus may also contain:

  • peanuts
  • tree nuts
  • sesame seeds
  • soybeans
  • cereals containing gluten namely, wheat, rye, barley, oats and spelt and their hybridised strains (unless requested GLUTEN FREE)

We are unable to customise individual meals based on preference or dietary requirements other than GLUTEN FREE (GF).  To request our GF option it is the responsibility of the customer to email us at hello@thegoldenmonth.com together with your order number immediately after booking online to advise of this dietary request.

For those who wish to add some animal-based protein, this can be done at your choosing.

We do our best to cook within a colic / allergy friendly menu. If for some reason baby is unsettled or reacting to our meals we are able to omit some ingredients.

If baby is still unsettled you may pause your food delivery or gift it to a friend in one of our delivery zones for the remaining weeks on your package.

 

LOST OR DAMAGES PARCELS

Any delays experienced after your order has been dispatched will need to be followed up with our parcel carrier, Australia Post, direct on 13 76 78. You can track your items following the link provided in your dispatch email or by clicking here

In the event of a missing or damaged parcel, an investigation will need to be lodged with Australia Post by the customer by calling 13 76 78 and quoting the tracking number provided. It can take up to 10 business days to receive an initial update on the whereabouts of the parcel, status of the investigation and/or resolution (SLA). During this time The Golden Month cannot be held responsible and therefore offer any replacement or refund (for postage only) until the parcel is located or the investigation is resolved by the parcel being delivered or deemed as 'lost'. 

In the event of a parcel being deemed as 'lost' the customer will need to notify The Golden Month via email at hello@thegoldenmonth.com including the investigation number and proof/confirmation of the 'lost' status from Australia Post. In this instance, a replacement order will be sent via standard postage to the customer. If the customer paid for express postage, Frankly Eco will refund the express postage amount only.

INTERNATIONAL DELIVERY

We ship worldwide and shipping costs are calculated based on total parcel weight:

  • 0-1kg = $14.95 AUD

  • 1-3kgs = 19.95 AUD

  • 3-8kgs = $49.95 AUD

  • 8+kgs = $99.95 AUD

 

Please allow 5-12 business days for your order to arrive, once it has been shipped. Some countries may incur delays. There may also be delays associated with customs in your local country. The Golden Month will not be liable for such delays.

Please note: all instructions with the products will be in English only.

INTERNATIONAL DUTIES & TAXES

The Golden Month will not be responsible for the payment of any customs levies, duties or taxes that may be associated with international delivery in your local country. Customers will be solely responsible for any such fees. We, therefore, ask that you please make yourself aware of them before confirming your order.

CHANGE OF DETAILS

You must promptly advise us of any changes to your information provided to us as part of the customer registration process via email to hello@thegoldenmonth.com

Changes to address details and/or delivery instructions for our food deliveries must be communicated before the weekly cut-off the week prior to the effective date. See the DOMESTIC DELIVERIES FOR *HOME PACKAGES ONLY* section above.

Changes to payment details must be communicated at least 5 days prior to the effective date. The Golden Month will not be liable for any charges you incur as a result of out of date payment information. If The Golden Month incurs an expense due to incorrect payment information provided by you, we reserve the right to seek reimbursement for such expense.

REFUND POLICY

Unfortunately, we do not provide refunds, unless:

  • your order arrives faulty or already damaged; 

  • you make a purchase for a Home Package that does not service the intended delivery address;
    See the DOMESTIC DELIVERIES FOR *HOME PACKAGES ONLY* section above for details.

  • we have reached our bookings service limit capacity for your selected area at any given time.

GIVING BACK

We also believe in giving back, so we want to donate 2% of profits to women-centred charities, with the aim to get this to 5% and one day much more, as our long term goal.

We want to help as many mothers, Australia-wide, as possible.

You can also support us by  contributing to our Go Fund Me campaign.

We thank you for your support.


ACCEPTANCE & REJECTION

We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description posted on the Site or in your order.

If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

You are not permitted to purchase any items for resale to a third party or for trade purposes. If we have a concern with the quantity of item/s you have ordered, then we will contact you when you place the order or within a reasonable time after you submit your order.

GIFT CARDS

Our Golden Gift Cards can only be redeemed online at www.thegoldenmonth.com

Upon purchasing a Golden Gift Card, a unique code is randomly generated in our system and a copy is emailed to the purchaser. It is the responsibility of the purchaser to save, print or maintain a copy and to pass this onto the recipient.

The Golden Month cannot be held responsible for lost or stolen gift cards. However, should you misplace it please email us at hello@thegoldenmonth.com with proof of purchase. If we deem this proof of purchase to be valid a copy may be issued.

When redeeming a Golden Gift Card, if the total purchase is less than the Gift Card value please hold onto the Gift Card confirmation email and/or code as you will be able to use the same code to redeem the remaining amount online for a subsequent purchase within the expiration time frame. 

No exchange or refund on Golden Gift Card purchases or products purchased with an Gift Cards, unless products are faulty. Gift Cards cannot be redeemed for cash and cannot be used in conjunction with any other offer.

PROMOTIONS

The Golden Month may occasionally run promotional offers for our customers, followers and website subscribers. These may be advertised through our social media accounts or e-mail promotions. Such special offers may include, but are not necessarily limited to: special prices, discount codes, giveaways, competitions, two for one offers, or spend and save offers.

Each promotion will run for a limited time only and may have specific conditions or guidelines, which must be fully complied with, without exception, in order to validly redeem the promotion.

Some promotions may require you to share personal information with The Golden Month. Any information shared in this capacity will be dealt with, at all times, in accordance with our Privacy Policy. Please refer to this policy for more information. Special or sale prices may only be applicable for certain periods of time.

Discount codes must be entered at checkout online at thegoldenmonth.com, before proceeding to the payment page. No discounts will be applied retroactively. Discounts and offers cannot be used in conjunction with any other offer and postage fees may apply. Online at  any discount code must be entered prior to checkout to be applied.

Prizes won in promotional giveaways are not transferable or redeemable for cash.

The Golden Month reserves the right to modify, suspend or cancel any promotion at any time, without consequence.

There will be no rain-checks permitted on any kind of promotion.

Promotions (competitions and giveaways) promoted on our social media accounts, including Facebook and Instagram, are in no way sponsored, endorsed or administered by, or associated with, Facebook and/or Instagram.

All entries are open to residents of Australia only who are aged 15 years and over and have an account on Instagram and/or Facebook, enabling them to submit an entry in accordance with the entry details specified in the promotion post.

Instructions on how to enter each competition or giveaway form part of the conditions of entry as outlined in our Promotion Terms & Conditions. By participating, entrants agree to be bound by these conditions.

A random comment picker tool is used to randomly select winners of giveaways. Instagram Random Comment Picker is a simple free tool to easily generate a winner of an Instagram contest or giveaway. By entering the URL of the Instagram post/s, all comments are retrieved and the system randomly chooses a winner.

Competitions or contests where the winner is judged or voted and selected for their skill (eg. the best photo or answer to a “Tell us in 25 words or less” question) is carefully selected by an Employee or Director of The Golden Month.

The Golden Month will sometimes engage in joint marketing activities, such as giveaways and competitions, with third parties. Frankly Eco is not responsible for the acts or failures to act, wilfully, lawfully or otherwise, of its suppliers, or of any other third party over whom The Golden Month has no control.

 

WHOLESALE

the Golden Month is proud to make our products available for wholesale purchases.

Please contact us via email at hello@thegoldenmonth.com for more information on obtaining a wholesale account. All wholesale customers will be required to adhere to our Wholesale Terms & Conditions at all times (in addition to our these Terms and Conditions.

 

PRIVACY

We know that your privacy is important to you. The Golden Month handles all private and personal information sensitively and confidentially. For more information on our privacy practices and procedures please see our Privacy Policy.

  

E-NEWS SUBSCRIPTION

By subscribing to our e-newsletter ('E-NEWS) we will use your subscribed e-mail address to keep you up to date with The Golden Month products, promotions, sales, giveaways and more.

You may unsubscribe from receiving such marketing communications at any time using the unsubscribe function at the base of our email/s or by emailing us at hello@thegoldenmonth.com You are and will always be welcome to re-join our village.

 

INTELLECTUAL PROPERTY

Our website and all information contained within it is the property of The Golden Month and is protected from unauthorised publication and dissemination by the laws of intellectual property.

Any and all original related formulations, designs, products, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content made available on our website or throughout our wider brand, is the property of The Golden Month and remains our copyright material at all times.

We grant users and customers a license to access and enjoy this information via our website and products.

The Golden Month may allow the printing, gathering, storing, copying or sharing of website information for an individual or personal purposes. However, such use is strictly prohibited for the purposes of the commencement or advancement of any commercial or business venture.

We reserve the right to refuse access or take further action, including legal, against persons who violate our rights as intellectual property holders.

  

LINKS TO THIRD PARTY WEBSITES

Throughout our website and associated social media, we may provide links to third-party websites. These links are provided for your enjoyment or information. The material and content made available throughout these links are not intended as a representation of The Golden Month or our employees or opinions. Following these links is always at your discretion.

The Golden Month is not responsible for policing the services, policies or practices of these third parties. We will not be held liable for any loss, damage or any other consequences that may arise out of the use of third party websites or services.

 

LIABILITY AND INDEMNITY

To the maximum extent permitted by law, The Golden Month cannot be held liable or responsible for any loss or damage that any person may suffer as a direct or indirect result of accessing our website or utilising our service or products.

 

RELIANCE

All content, information and imagery provided through the The Golden Month website or brand, or through customer service correspondence with our staff, is intended strictly for general purposes. The Golden Month does not make any guarantee (express or implied) as to the accuracy, currency, reliability or completeness of any materials provided.

  

WHOLE OF TERMS AND CONDITIONS

The Golden Month publishes these Terms and Conditions, with the intention that they comprise the whole of the Terms of Use and Conditions that govern the relationship between Frankly Eco and our website customers. Our Wholesale Terms will also apply to our wholesale account holders.

Unless specifically and expressly stated, no other term, condition, assurance, representation, warranty or inference is intended to apply. The only exception to this, are provisions that are automatically applicable to the application of some relevant piece of the consumer, or other, legislation. 

The severance of one section of this document will not have any effect on the rest of the Terms and Conditions. All remaining provisions will remain in force, in the event that one section is edited or removed.

 

CHANGES TO TERMS AND CONDITIONS

The Golden Month reserves the right to make amendments to our Terms and Conditions at any time, without notice or consequence. Any changes will be published here and will take immediate effect from their time of publication. We ask that all customers remain up to date with our Terms and Conditions, whenever engaging with our service. Your continued access to our website and use of our online store and products is taken as your knowledge and acceptance of any changes made.

If you have any questions or concerns regarding our service, products or our Terms and Conditions, please contact us directly at hello@thegoldenmonth.com

 

These Terms and Conditions are current as of April 2021.