Terms & Conditions
BOOKINGS *FOR HOME PACKAGES ONLY*
Bookings are essential as spots are limited to just 4 women/mothers per month, per location. This is so we can give the best service to our mothers in need.
It is a requirement that at time of purchase/booking you will need to specify:
if the selected package is for yourself, someone else or a GIFT (see GIFTING section for details);
the desired package start time;
the service location area you or the intended package recipient lives within;
if gifting, provide their name, email + your gift message to go on card with the first delivery (optional);
and baby's estimated due date for our scheduling purposes as places are limited.
If you select 'I'll reach out when baby arrives' for the package start time, it is your full responsibility to notify us when your baby arrives. Only once notified can we schedule your weekly food delivery/ies and/or treatments. While we request for baby's due date, this is merely a guide for us for booking capacity purposes. You are still required to notify us via email at to officially begin/book your package. If gifted this is up to the gift recipient. See below section on GIFTING for further details.
The gifter will be sent all booking/order confirmation and information to their email address supplied at checkout. It is up to the gifter to pass on all relevant information to the giftee on how to book. An important email with the subject: Your Home Package Order ✨ What's Next? will be email to you immediately after purchase. This email notification details next steps. It is this email which can be forwarded onto the gift recipient.
Wile we recommend our Home Packages to begin with one week following birth, we also strongly believe it is never too early or too late to nourishing and nurture the mother.
Bookings are subject to availability and we will do our best to meet your timing requests. All subject to availability.
Private Health rebates apply and can be claimed with Acupuncture services & herbal medicine products if your provider covers them. Always call your private health provider to make sure they do, before trying to claim.
HOME PACKAGE SERVICE AREA AVAILABILITY *LIMITED*
Due to the nature of our in-home postnatal HOME PACKAGES - including The Golden Month, Treatment Package and Food Packages - The Golden Month service is available to postnatal women living within the following locations:
NSW (Byron Bay + Northern Rivers region)
QLD (Gold Coast + South Coast region)
SA (Adelaide Metro)
VIC (CBD/Sth Melbourne to Mornington + Bass Coast)
VIC (Geelong + Bellarine + Surfcoast & surrounds)
Please see each package's product page for which of the above locations can be serviced and for details.
Extra delivery costs may be incurred if the travel distance to our patient is outside of our travel zone. Refer to the DOMESTIC DELIVERIES *FOR HOME PACKAGES ONLY* section below.
If a package is booked with intention for service delivery to an area we do not service, the customer will be notified by email and a full refund will be issued.
We do not accept orders by phone.
By placing an order through our site, you warrant that: - you are at least 18 years old; and
- you are resident in one of the Service Areas (currently areas of SA, NSW, QLD and VIC).
DOMESTIC DELIVERIES *FOR HOME PACKAGES ONLY*
You must live in our delivery areas to order our Food Packages, Treatment Package and/or The Golden Package. Please refer to the above HOME PACKAGE SERVICE AREA AVAILABILITY *LIMITED* section.
We deliver at varied times throughout the day and on set days depending on the service area:
Mondays in SA and later afternoon
Tuesdays in VIC and in the evening
Wednesday in NSW + QLD and later afternoon
We offer free delivery for addresses within our nominated service areas. Extra costs may be incurred if the travel distance to our patient is outside of our travel zone, but each situation is individual and we will do our very best to accomodate all ladies of Adelaide.
Orders must be placed by 12pm Friday for following week's delivery. All food will be delivered to your door in a cooler bag.
All shipments require authority to leave. If you will not be home please leave specific delivery instructions on the checkout page for our drivers to follow. Ownership of the goods will transfer to you once we have delivered to your nominated address. We cannot commit to a delivery window. We will try to accommodate, but cannot guarantee, special requests. Authority to leave is required for all orders.
DOMESTIC DELIVERIES *FROM OUR ONLINE STORE*
We ship all of our products and Care Bundles Australia wide using Australia Post. Due to our products being handmade fresh, our dispatch time after purchase is 2-5 business days. You will receive an email from Australia Post once your order has been dispatched.
We provide free standard postage to Australian on all orders over $160.00 AUD. Any orders between $0.00 and $59.00 AUD will attract a flat rate postage charge of $10.00 AUD and any orders between $60.00 AUD and $160.00 AUD will attract a $15.00 AUD postage fee. Express postage is available at a flat rate of $15.00 AUD.
Delivery times may be extended during busy periods and/or at the time of a promotion/sale. You will receive an email from Australia Post to notify you when your order has been dispatched which includes tracking information.
We use Australia Post postage service for all orders (Standard Shipping and Express Shipping). Please allow 3-6 business days after your order has been dispatched for standard delivery and 2-3 days for express. This timeframe is intended as a guideline only, and orders may take longer at times - particularly if you are located in a regional area.
Once shipped the delivery of the parcel is the responsibility of our parcel carrier and not The Golden Month.
We recommend you to direct your order to an address where someone will be available to sign for it during delivery hours. If a mobile number is provided, we offer the customer the choice to provide Australia Post authority to leave the parcel at the property if they are not home or if they would like this delivered to the local post office for collection. This is at your own risk we cannot be held responsible for any missing parcels.
LOST OR DAMAGED PARCELS
Any delays experienced after your order has been dispatched will need to be followed up with our parcel carrier, Australia Post, direct on 13 76 78. You can track your items following the link provided in your dispatch email or by clicking here.
In the event of a missing or damaged parcel, an investigation will need to be lodged with Australia Post by the customer by calling 13 76 78 and quoting the tracking number provided. It can take up to 10 business days to receive an initial update on the whereabouts of the parcel, status of the investigation and/or resolution (SLA). During this time The Golden Month cannot be held responsible and therefore offer any replacement or refund (for postage only) until the parcel is located or the investigation is resolved by the parcel being delivered or deemed as 'lost'.
In the event of a parcel being deemed as 'lost' the customer will need to notify The Golden Month via email at firstname.lastname@example.org including the investigation number and proof/confirmation of the 'lost' status from Australia Post. In this instance, a replacement order will be sent via standard postage to the customer. If the customer paid for express postage, Frankly Eco will refund the express postage amount only.
We ship worldwide and shipping costs are calculated based on total parcel weight:
0-1kg = $14.95 AUD
1-3kgs = 19.95 AUD
3-8kgs = $49.95 AUD
8+kgs = $99.95 AUD
Please allow 5-12 business days for your order to arrive, once it has been shipped. Some countries may incur delays. There may also be delays associated with customs in your local country. The Golden Month will not be liable for such delays.
Please note: all instructions with the products will be in English only.
INTERNATIONAL DUTIES & TAXES
The Golden Month will not be responsible for the payment of any customs levies, duties or taxes that may be associated with international delivery in your local country. Customers will be solely responsible for any such fees. We, therefore, ask that you please make yourself aware of them before confirming your order.
CHANGE OF DETAILS
You must promptly advise us of any changes to your information provided to us as part of the customer registration process via email to email@example.com
Changes to address details and/or delivery instructions for our food deliveries must be communicated before the weekly cut-off the week prior to the effective date. See the DOMESTIC DELIVERIES FOR *HOME PACKAGES ONLY* section above.
Changes to payment details must be communicated at least 5 days prior to the effective date. The Golden Month will not be liable for any charges you incur as a result of out of date payment information. If The Golden Month incurs an expense due to incorrect payment information provided by you, we reserve the right to seek reimbursement for such expense.
Unfortunately, we do not provide refunds, unless:
your order arrives faulty or already damaged;
you make a purchase for a Home Package that does not service the intended delivery address;
See the DOMESTIC DELIVERIES FOR *HOME PACKAGES ONLY* section above for details.
we have reached our bookings service limit capacity for your selected area at any given time.
We also believe in giving back, so we want to donate 2% of profits to women-centred charities, with the aim to get this to 5% and one day much more, as our long term goal.
We want to help as many mothers, Australia-wide, as possible.
You can also support us by contributing to our Go Fund Me campaign.
We thank you for your support.
ACCEPTANCE / REJECTION OF AN ORDER
We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description posted on the Site or in your order.
If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
You are not permitted to purchase any items for resale to a third party or for trade purposes. If we have a concern with the quantity of item/s you have ordered, then we will contact you when you place the order or within a reasonable time after you submit your order.
We may offer gift cards, discount promotions and other types of vouchers which require to be activated by email application in order for the holder to commence delivery of Products through a Service. If paid for, the Gift Card is deemed to have been sold at the time of payment for it. All of these terms and conditions shall become applicable as between us and the holder of the Voucher (recipient) when the Holder redeems the Voucher by applying for a Service to commence.
A Gift Card may only be used once by its Recipient and may not be copied, reproduced, distributed, resold or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.