Terms & Conditions

BOOKINGS

Bookings are essential as spots are limited to just 4 women/mothers per month so we can give the best service to our mothers in need.


PRIVATE HEALTH

Private Health rebates apply and can be claimed with Acupuncture services & herbal medicine products if your provider covers them. Always call your private health provider to make sure they do, before trying to claim.

SERVICE AVAILABILITY - SA, NSW + QLD

The Golden Month service is for postnatal women of Adelaide SA , Byron Bay region NSW up to Gold Coast QLD and the Northern Rivers. Extra costs may be incurred if the travel distance to our patient is outside of our travel zone, but each situation is individual and we will do our very best to accomodate all ladies of Adelaide.

 

 We do not accept orders by phone.

By placing an order through our site, you warrant that: - you are at least 18 years old; and
- you are resident in one of the Service Areas (currently SA, NSW + QLD)

 

DELIVERIES

Food Only Packages: 

You must live in our delivery area (in Adelaide, SA or our Byron Bay, NSW region up to Gold Coast, QLD) to order our Food Packages. Please check with us i you are unsure of whether you are within our delivery region.

 

All packages:
We deliver throughout the day on Mondays in SA and later afternoon - evening on Tuesdays in NSW + QLD. All shipments require authority to leave. If you will not be home please leave specific delivery instructions on the checkout page for our drivers to follow. Ownership of the goods will transfer to you once we have delivered to your nominated address. We cannot commit to a delivery window. We will try to accommodate, but cannot guarantee, special requests. Authority to leave is required for all orders.

Products + Care Bundles:
We ship all of our products, Australia wide using Australia Post. Due to our products all being hand made, dispatch time after purchase is 3-5 business days.

 

CHANGE OF DETAILS

You must promptly advise us of any changes to your information provided to us as part of the customer registration process.


Changes to address details and/or delivery instructions must be communicated before the weekly cut-off the week prior to the effective date.

Changes to payment details must be communicated at least 5 days prior to the effective date. TGM will not be liable for any charges you incur as a result of out of date payment information. If TGM incurs an expense due to incorrect payment information provided by you, we reserve the right to seek reimbursement for such expense.

 

REFUNDS POLICY

Unfortunately we do not provide refunds unless your order arrives faulty or already damaged.

GIVING BACK

We also believe in giving back, so we want to donate 2% of profits to women-centred charities, with the aim to get this to 5% and one day much more, as our long term goal.

 

We want to help as many mothers, Australia-wide, as possible.

You can also support us by  contributing to our Go Fund Me campaign.

 

We thank you for your support.


ACCEPTANCE / REJECTION OF AN ORDER

We reserve the right to accept or reject your order for any reason, including if the requested Product is not available, if there is an error in the price or the product description posted on the Site or in your order.


If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.


You are not permitted to purchase any items for resale to a third party or for trade purposes. If we have a concern with the quantity of item/s you have ordered, then we will contact you when you place the order or within a reasonable time after you submit your order.

GIFT CARDS

We may offer gift cards, discount promotions and other types of vouchers which require to be activated by email application in order for the holder to commence delivery of Products through a Service. If paid for, the Gift Card is deemed to have been sold at the time of payment for it. All of these terms and conditions shall become applicable as between us and the holder of the Voucher (recipient) when the Holder redeems the Voucher by applying for a Service to commence.

A Gift Card may only be used once by its Recipient and may not be copied, reproduced, distributed, resold or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.